Step 1: Client opens a case, with the following information:

• Assign to: Support Operations (default)
• Status: New (default)
• Priority: Please Select (defaults to Priority 3)
• Type Please Select (defaults to "bug")
• Contact Name/Phone: Fill in your contact information
• URL: Whenever possible, include the URL of the page in question
• Browser: If a bug, the browser and version being used
• Title: Brief title of the case
• Description: A description of the issue, including clear STEPS TO RECREATE if possible. The more descriptive you are, the faster the case can get resolved.
• Attachments: Always a good idea to attach a screenshot for descriptive issues. If you do not know how to create a screenshot, click here for instruction.

* Once a case is submitted, the Cognisync Support Operations Group is automatically notified.