Step 1: Client opens a case, with the following information:
- Assign to: Support Operations (default)
- Status: New (default)
- Priority: Please Select (defaults to Priority 3)
- Type Please Select (defaults to "bug")
- Contact Name/Phone: Fill in your contact information
- URL: Whenever possible, include the URL of the page in question
- Browser: If a bug, the browser and version being used
- Title: Brief title of the case
- Description: A description of the issue, including clear STEPS TO RECREATE if possible. The more descriptive you are, the faster the case can get resolved.
- Attachments: Always a good idea to attach a screenshot for descriptive issues. If you do not know how to create a screenshot, click here for instruction.
* Once a case is submitted, the Cognisync Support Operations Group is automatically notified.